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989db FAQ — Every question you have, answered here

Get straightforward answers on everything from betting, login, and payments to bonuses and security.

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989db is one of Bangladesh's leading online betting platforms, with thousands of users placing bets on cricket, football, and more every day. Whether you're new or a seasoned player, questions are bound to come up. This FAQ page is here to give you clear, reliable answers to all of them.

If you can't find your answer here, contact us directly — Support Contact us — support@989db.app।

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Account & Registration

Registration page Fill in the form with your mobile number, email, and password. Once you verify via OTP, your account will be activated instantly. The whole process takes just 2 minutes.

  • An active Bangladeshi mobile number
  • Valid email address (optional but recommended)
  • NID or passport (for KYC verification)
  • Minimum age: 18

Each person is allowed only one account. If multiple accounts are created, all of them will be suspended and any deposited funds may be forfeited.

KYC stands for Know Your Customer. It's required to prevent fraud and keep your account secure. You'll need to submit a copy of your NID or passport before making large withdrawals.

First, make sure all the details you entered are correct. If the issue persists, On the login page, Use the "Forgot Password" option, or email our support team.

support@989db.appEmail us at and include your registered mobile number along with the reason for your query. Our support team will respond within 24 hours.
Deposits & Withdrawals

989db currently supports the following methods:
  • Mobile Pay — Instant Deposits & Withdrawals
  • Nagad — Instant Deposits & Withdrawals
  • Rocket — Fast Processing
  • Bank Transfer — 1–2 Business Days

Minimum Deposit ৳100. Deposits via Mobile Pay and Nagad are instant. For Bank Transfer, the minimum is ৳500.

Withdrawals to Mobile Pay and Nagad are typically completed within 15 minutes to 2 hours. Bank Transfer withdrawals may take 1–2 business days. Withdrawals may be delayed if KYC verification is not complete.

Wait 5–10 minutes. If it still hasn't arrived, contact us with a screenshot of the payment and the transaction ID via Support Get in touch — we'll resolve it quickly.

989db does not charge any withdrawal fees. However, payment gateways such as Mobile Pay and Nagad may deduct a small fee on their end.
Betting

Bet on 30+ sports including cricket (IPL, BPL, ODI, T20 World Cup), football (Premier League, La Liga, Champions League), tennis, badminton, kabaddi, volleyball, and more. On the Sports page, View all.

Live betting means placing bets in real time while a match is in progress. Odds shift with every ball or play, making it more exciting than pre-match betting and offering more opportunities for strategic bettors.

Once a bet is confirmed, it generally cannot be cancelled. However, you can use the Cash Out feature to withdraw part or all of your stake before the match ends (on eligible events).

If a match is cancelled or does not take place, all stakes will be automatically refunded. For postponed matches, please refer to our Terms & Conditions View.

Odds are determined by market demand, team performance, historical data, and expert analysis. In live betting, odds update in real time as the game progresses.

989db's Betting Tips page Expert analysis and tips are published regularly. Plus, Also on the Analysis page, Get in-depth match analysis.
Bonuses & Promotions

Register After completing registration, the welcome bonus will be added automatically on your first deposit. Visit the Promotions page for full details on the bonus amount and terms.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 5x requirement on a ৳100 bonus means you need to place ৳500 in bets. Conditions vary for each bonus.

A portion of your net losses over a set period is returned to your account as cashback. Cashback is typically credited on a weekly or monthly basis.

You earn points on every bet you place. Accumulated points can be redeemed for free bets, bonus cash, or special offers. Your point balance is visible on the account dashboard.
Security & Privacy

Yes. 989db uses 256-bit SSL encryption, keeping your personal and financial information fully secure. The platform operates under an international license.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. You'll receive an OTP on your mobile each time you log in. We strongly recommend keeping this turned on.

No. 989db never sells or shares your personal information with third parties. For more details, please visit our Privacy Policy Read more.

Change your password immediately and support@989db.appto let us know. If needed, support can lock your account and investigate.
Mobile App

Our Download Page You can download the app for both Android and iOS from our app page. If it's not available on the Google Play Store or App Store, you can download the APK directly.

Yes. Every feature available on the website — including Live Betting, payments, bonuses, and the lottery — is also available on the app. The app also offers a faster, smoother experience.

On your Android phone, go to Settings → Security and enable "Unknown Sources" or "Install unknown apps". Then try installing the APK file again. Detailed instructions Download page available.

You'll receive an in-app notification whenever a new update is available. Just tap "Update" and it will install automatically. Or, Download Page You can download the latest version from
Lottery & Casino

Log in and Lottery page Go to the Lottery section, pick your preferred lottery, buy a ticket, and wait for the draw results. Any winnings will be credited to your account automatically.

Once the draw is complete, your winnings will be credited directly to your 989db wallet. From there, you can withdraw via Mobile Pay, Nagad, or bank transfer.

Yes, 989db offers different lottery draws every day. Weekly lotteries with bigger prizes are also held regularly. Lottery page View the full schedule.

Why choose 989db?

Fully Secure

Secured with 256-bit SSL, 2FA, and an international license. Your funds and data are always protected.

Fast Payments

Deposits and withdrawals via Mobile Pay and Nagad in minutes. No hidden charges.

Live Betting

Bet on real-time odds while the match is in play. 30+ sports available at all times.

24/7 Support

Live chat and email support in Bengali. Fast help whenever you need it.

Mobile App

A smooth experience on Android and iOS. Place bets from anywhere.

Great Bonuses

Welcome bonus, cashback, and loyalty points — rewards on every bet.

🎯

So what are you waiting for?

Sign up for free in just 2 minutes and start Live Betting with a welcome bonus.

Register Now Log In

18+ only. Please gamble responsibly.

Popular Questions
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Useful Links
Register Log In Betting Tips Read Reviews App Download Responsible Gambling
Contact Support

If you can't find your answer here, our team is always ready to help.

Email Support support@989db.app
Support Hours 24 hours a day, 7 days a week
Live Chat Log in to the app or website to get started
Responsible Gambling

Betting is for entertainment — not addiction. Our Responsible Gaming Read the guide.

No entry for those under 18
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